Terms and Conditions

1. Introduction & Agreement

Welcome to Qola, an AI-powered Media Intelligence platform that provides real-time media and social media monitoring, automated sentiment analysis, predictive crisis alerts, and comprehensive reporting and API integration for businesses and organizations in Indonesia.

By Accessing, using, or purchasing Qola’s services through this website, you agree to be bound by these Terms and Conditions. These Terms constitute a legal agreement between you (either as an individual or on behalf of an entity) and PT. Cita Kelola Kreasi (“Qola”, “we”, or “our”).

If you do not agree with any part of these Terms, please do not use the Qola services.

2. Service Description & Scope

Qola provides an AI-Powered media intelligence service designed by monitor, analyze, and deliver insights on online news coverage and social media conversations in Indonesia in real time. The service includes, but is not limited to, the following features:

  • Real-time Media & Social Listening: Track thousands of online news sources and popular social media accounts in Indonesia.
  • AI-Powered Analysis: Automatic sentiment detection (positive, negative, neutral), trend identification, and topical issue analysis.
  • Content Recommendations: Suggested content strategies to respond to issues or enhance brand narrative.
  • Predictive Crisis Alerts: Early-warning alerts regarding potential crises related to your brand, organization, or key issues.
  • Reporting and Data Visualization: Interactive reports, visual analytic, and dashboards.
  • API Integration (for Enterprise clients): Access Qola’s analysis and data via a secure Application Programming Interface (API).

Qola’s services are customizable based on the subscriptions package (Lite, Basic, Pro and Enterprise), with features and usage limits detailed in the product information or as mutually agreed between Qola and the user.

Qola reserves the right to modify, add, or discontinue specific features at any time, with prior notice in accordance with the Terms Amendment section.

3. User Registration & Access

To use Qola’s full range of services, users are required to register for an account via the official Qola website and provide accurate, current, and complete information as requested in the registration form.

a. Account Responsibility

Users are fully responsible for maintaining the confidentiality and security of their account credentials, including username and password. Qola shall not be liable for any losses or damages arising from failure to safeguard account access.

b. Ownership & Access Limitations

Each user account is personal and non-transferable, and must not be shared with other individuals or entities without prior written consent from Qola.

c. Information Accuracy

Users must ensure that account details remain accurate and up to date. Qola reserves the right to suspend or terminate access if inaccurate or fraudulent data is discovered.

d. Denial or Termination of Access

Qola reserves the right to deny registration, limit access, or terminate user accounts at any time for violations of these Terms and Conditions, without obligation to compensate the user.

4. Payment Terms

Qola offers subscription packages (Lite, Basic, Pro, and Enterprise), available with monthly or yearly billing options, depending on the user’s preference. The pricing and features of each plan are clearly listed on Qola’s website at the time of purchase, specifically for Enterprise the pricing is negotiable.

a. Payment Method

Payments are made via virtual account or other electronic payment methods available on Qola’s website. Upon successful payment, the service is automatically activated based on the selected package.

b. Cancellation & Refund Policy

Users may cancel their subscription at any time. However, no refunds will be issued for unused periods of the subscription, unless required by applicable law.

c. Late or Failed Payment

In the event of a failed or delayed payment, Qola reserves the right to temporarily suspend the user’s access to the services until payment is completed.

d. Price Changes

Qola may update pricing from time to time and will notify users in advance via email or platform notifications.

5. License & Use Rights

Qola grants users a limited, non-exclusive, non-transferable, and revocable license to access and use the Qola services in accordance with the selected subscription package and for the duration of an active subscription.

a. Users may not:

  • Use the Qola service for unlawful purposes or in ways that harm others;
  • Copy, distribute, modify, reverse-engineer, or attempt to extract the source code or system components;
  • Commercialize or redistribute Qola’s data or analytics results without written permission from Qola.

b. Intellectual Property

All intellectual property rights in the software, algorithms, AI models, analytics data, user interface, and documentation related to Qola belong exclusively to PT. Cita Kelola Kreasi.

c. User Content

Users retain ownership of any content they upload or input into the Qola system. However, users grant Qola a limited right to internally use such data for processing, service improvement, and AI model development, while ensuring confidentiality and without disclosing such data to third parties.

6. Data Privacy & Third-party Sources

Qola is committed to protecting users’ privacy and data security, and to ensuring responsible data use in accordance with applicable laws and regulations in Indonesia.

a. Data Collection & Usage

Qola may collect data directly provided by users (e.g during registration or feature use) as well as behavioral data during service usage. This data is used for:

  • Providing optimal service;
  • Internal analysis and system improvement;
  • Personalizing user experience.

b. Confidentiality & Security

Qola implements appropriate technical and organizational measure to maintain the confidentiality, integrity, and security of user data from unauthorized access, disclosure, or alteration.

c. Integration with Third-Party Sources

Qola’s services access and analyze content from a wide range of public online media and third-party content and assumes no responsibility for content sourced externally.

d. Regulatory Compliance

Use of Qola’s services must comply with applicable privacy laws, including but not limited to the Indonesian Personal Data Protection Law (UU PDP), and the terms of use of third-party platforms such as social media APIs.

7. Limitation of Liability

a. Accuracy & Reliance

While Qola strives to deliver accurate data and analysis, Qola does not guarantee the accuracy, completeness, or availability of content, particularly that sourced from third parties. Users are responsible for decisions or actions taken based on information provided by Qola.

b. No indirect Liability

Qola shall not be liable for any indirect, incidental, consequential damages, loss of data, loss of profits, or reputational harm, whether in contract, tort, or otherwise, arising from the use or inability to use the service.

c. “As-Is” Service

Qola’s services are provided on an “as-is” and “as-available” basis, without warranties of any kind, either or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

d. Open-Source Content

Qola only collects and analyzes cintent from publicly sources (open source), including online news sites, social media platforms, and public forums that do not require a paid subscription.

e. No Access to Premium Content

Qola does not access, copy, or process content from premium, paid, or paywalled media sources unless formally licensed or permitted by the content provider.

8. Acceptable Use Policy

a. Prohibited Use

Users shall not use Qola’s services to:

  • Disseminate unlawful, hateful, false, or pornographic content;
  • Access, collect, or extract data automatically (e.g scraping, crawling, or spidering) without authorization;
  • Disrupt or attempt to compromise the system, network, or service security;
  • Access any part of the platform without permission;
  • Use Qola’s data or insights for unlawful or unethical purposes, including public opinion manipulation.

b. User Responsibilities

User must:

  • Keep their account and password secure;
  • Provide accurate and up-to-date information;
  • Promptly notify Qola of any suspicious activity on their account.

c. Enforcement

Qola reserves the right to suspend or terminate user accounts, temporarily or permanently as provided under this Terms and Conditions.

9. API Usage Terms

a. API Access

Enterprise clients may be granted access to Qola’s API upon request and written approval. API access is restricted to authorized users and internal organizational use only.

b. Usage Limits

API usage is subject to quotas, rate limits, and technical documentation as defined by Qola. Users are prohibited from:

  • Exceeding the agreed quota;
  • Abusing the API to extract data at excessive volumes without valid purpose;
  • Sharing API credentials with unauthorized third parties.

10. Intellectual Property Rights

a. Ownership

All copyrights, trademarks, algorithms, UI/UX designs, analytical reports, and other content generated by Qola are the exclusive property of Qola or its licensors

b. Limited License

Qola grants users a non-exclusive, non-transferable, and limited license to access and use the service during the active subscription period. This license does not permit:

  • Copying, distributing, reselling, or creating derivative works of the system or content;
  • Accessing source code or reverse-engineering that platform.

c. Infringement

Any violation of Qola’s intellectual property rights may result in legal action and/or termination of service without compensation.

11. Termination & Suspension of Service

a. Termination by User

Users may terminate their subscription at any time through their account dashboard. Access to the service will remain active until the end of the paid subscription period. No refunds will be issued for early termination.

b. Termination or Suspension by Qola

Qola reserves the right to suspend or terminate a user’s access to the service, temporarily or permanently, if:

  • There is a breach of these Terms and Conditions;
  • There is suspected abuse of the service or legal violations;
  • Required by authorities or regulators;
  • There are significant technical or security concerns.

c. Consequences of Termination

Upon termination, all user rights to access the service will immediately cease. Qola is under no obligation to retain or provide any copy of the user’s data, unless required by law.

12. Governing Law & Dispute Resolution

a. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.

b. Dispute Resolution

Any dispute arising from or in connection with the use of Qola’s services shall first be resolved amicably through mutual consultation. If no agreement is reached within 30 (thirty) calendar days from the date of the dispute, the matter shall be exclusively submitted to the South Jakarta District Court.

c. Language

In the event of any discrepancy in interpretation between the Indonesian and English versions of these Terms and Conditions, the Indonesian version shall prevail.

13. Miscellaneous

a. Severability

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or unlawful under applicable law, such provision shall be severed without affecting the validity and enforceability of the remaining provisions.

b. Force Majeure

Qola shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, power outages, network disruptions, cyberattacks, or new government regulations.

c. Amendment of Terms

Qola reserves the right to amend these Terms and Conditions at any time. Users will be notified of any changes via email or in-app notification. Continued use of the service after such changes constitutes acceptance of the amended Terms.