Privacy Policy

Latest update: 21 October 2026

Qola respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform.

1. Information We Collect

We may collect:

  • Account data (name, email, phone number, organization);
  • Payment information (processed via trusted payment providers only);
  • Usage data (activity logs, visited pages, access times);
  • Monitoring content or keywords you define.

2. Use of Information

We use the data to:

  • Provide and maintain services;
  • Send notifications, reports, or invoices;
  • Improve user experience;
  • For security and legal compliance purposes.

3. Data Storage & Security

Your data is stored on secure servers with industry-standard encryption. We implement technical and organizational measures to protect your data from unauthorized access.

4. Information Sharing

We do not sell or rent your personal data. We may share data with:

  • Technical partners to operate our systems;
  • Legal authorities if required by law.

5. User Rights

You have the right to:

  • Access and update your personal data;
  • Request account and data deletion;
  • Opt-out of marketing communications at any time.

6. Cookies & Tracking Technologies

We use cookies to store user preferences, analyse traffic, and improve service quality.

On qola.id, we use the following analytics tools to understand how the site is used and to improve it, based on our legitimate interest. You can decline them at any time:

  • Google Analytics 4 (via Google Tag Manager): counts visits, pages viewed, traffic sources, and interactions such as button clicks or form submissions, without storing anything you type;
  • Microsoft Clarity: records how pages are used (clicks, scrolling, and session recordings) in anonymised form. Form fields are always masked and never recorded.

If you decline, these tools stop storing cookies in your browser. We do not use advertising cookies and do not sell visitor data.

The site also stores in your browser your cookie choice and details of your first visit (the referring site, the first page opened, and campaign tags such as UTM). First-visit details are only sent to us when you submit the contact form, so we know where your request came from.

To decline or allow them again, use the "Cookie settings" link at the bottom of every page. You can also delete cookies in your browser settings.

7. Policy Changes

Qola may update this policy from time to time. Any changes will be notified via email or at the platform.

8. Compliance with Indonesian Personal Data Protection Law (PDP Law No. 27/2022)

Qola complies with Law No. 27 of 2022 on Personal Data Protection, and is committed to:

  • Collecting and processing personal data based on valid consent;
  • Providing clear information on the types of data collected, the purpose of collection, and your rights as a data subject;
  • Ensuring the confidentiality, integrity, and availability of personal data through adequate security standards;
  • Facilitating data subject requests related to access, correction, deletion, restriction, or objection to data processing;

In the event of data breach, Qola will:

  • Notify the data subject and competent authorities within the timeline required by law;
  • Undertake necessary mitigation actions.